Unique businesses.

Bespoke training.

Bespoke training that produces effective and sustainable results.


When we partner with our clients, we apply detail and excellence to craft customized in-person or virtual training solutions.


We’d be happy to explore and discuss how we can work together.

Learn how we can take you and your team to the next level.

Effective Onboarding

Onboarding is not only orientation; a bespoke program helps new hires familiarize themselves with the role, the company culture and overall goals.

Service Audits

Effective, objective feedback is extremely valuable to make important decisions at any business.

Service Excellence Training

The foundation of customer loyalty is built on consistent quality service, a trusted product and a positive client experience.

Leadership Development

Developing your leaders’ soft skills, such as coaching, communication and team empowerment, is crucial to any organization’s success.

Client Testimonials

What Our Clients Say About Us

“Danielle was an asset in developing and executing our service training at The Plaza Hotel. Her down to earth approach and ability to connect on an emotional level with our colleagues has helped improve guest service, leadership skills, and our overall market position. Through Danielle’s interactive training techniques, she was able to boost the team’s morale, and enhance the overall pride within the property.”

Justin MilazzoDirector of Operations at The Plaza New York, a Fairmont Managed Hotel

“Danielle is a passionate, creative and engaging facilitator. Her warm approachable, demeanour creates an ideal environment in which to learn, allowing anyone who is fortunate enough to participate in one of her training sessions to experience the joy of learning. Thanks to her global experience, she can easily adapt her facilitating style to suit the needs of her audience, ensuring that every participant, from entry level to executive, is engaged.”

Deborah MitchellFormer Director of Human Resources - The Peninsula Hotel, New York City
Contact Details

Filigree Training Solutions LLC, San Jose, California
[email protected]
+1 646 2337769