What Our Clients Say About Us

Don’t take our word for it – our clients’ feedback means the world to us and it is what continues to ignite our passion to design and facilitate engaging, inspiring and memorable training.

“Danielle was an asset in developing and executing our service training at The Plaza Hotel. Her down to earth approach and ability to connect on an emotional level with our colleagues has helped improve guest service, leadership skills, and our overall market position. Through Danielle’s interactive training techniques, she was able to boost the team’s morale, and enhance the overall pride within the property.”

Justin MilazzoDirector of Operations at The Plaza New York, a Fairmont Managed Hotel

“Danielle is a passionate, creative and engaging facilitator. Her warm approachable, demeanour creates an ideal environment in which to learn, allowing anyone who is fortunate enough to participate in one of her training sessions to experience the joy of learning. Thanks to her global experience, she can easily adapt her facilitating style to suit the needs of her audience, ensuring that every participant, from entry level to executive, is engaged.”

Deborah MitchellFormer Director of Human Resources - The Peninsula Hotel, New York City

“Danielle was always able to deliver a great class to a wide audience, including Executives, and the success was clear in the growth of our business & company. I would highly recommend Danielle to anything she puts her mind to and really hope I get to work with her again in the future.”

Matthew FletcherFormer Executive Sous Chef - The Landmark London

“Danielle is a consummate professional with a hospitality heart and a knack for teaching the core principles of hospitality in an engaging fashion. Whether in a classroom setting, in small breakout sessions, or roleplaying, our time with Danielle is always valuable and educational given her clear, concise style of communication. Danielle has helped us elevate the level of customer service we offer to each and every guest at Opus One with her curated hospitality training sessions that are tailored to our specific needs or areas of opportunity.”

Hillary McGonigleDirector of Hospitality, Opus One Winery, Napa

“Danielle was introduced to The Greenwich Hotel by a colleague, following a very strong recommendation, and has since directed a wealth of experience and knowledge to those members of staff who have trained with her. It is a pleasure to work with Danielle who is able to adapt to various characters and appreciates the need to be flexible according to experience and demands of those who attend the training sessions. Equally, the subject matter of the sessions are able to be directed and adapted according to need and demand. I can highly recommend Danielle.”

Philip TrueloveGeneral Manager – The Greenwich Hotel, New York City
Contact Details

Filigree Training Solutions LLC, San Jose, California
[email protected]
+1 646 2337769