Bespoke training solutions.
As a client, you are our focus. We want to learn about your goals, team dynamics, culture and values so we can accurately identify any gaps in performance and tailor make training solutions that will produce the most effective and sustainable results. We believe in your success and we are thrilled to embark on this journey together.
The Journey
Listen
Understand
Design
Facilitate
As a client, you are our focus. We want to learn about your goals, team dynamics, culture and values so we can accurately identify any gaps in performance and tailor make training solutions that will produce the most effective and sustainable results. We believe in your success and we are thrilled to embark on this journey together.
The Journey
Listen
Understand
Design
Facilitate
Our Services
Effective Onboarding
The Society for Human Resources Management (SHRM) reports that nearly 70% of staff members are more likely to stay with a company for 3 years if they experienced great onboarding training. Onboarding is not only orientation; a bespoke program will ensure that your new hires familiarize themselves with their role, performance expectations and the company and team culture.
Our Services
Service Excellence
The foundation of customer loyalty is built on consistent quality service, a trusted product and a positive client experience. In order to elevate service, our tailor-made training could focus on a few areas such as, personalizing the client experience, improved communication and professional language.
Our Services
Service Audits
Effective, objective feedback is extremely valuable to make important decisions at any business. We offer impartial evaluations of your hospitality products and services, where strengths and areas of opportunities are highlighted in detailed reports.
Our Services
Leadership Development
Leaders are usually well versed with the technical skills required for the role, however, the same cannot always be said about their soft skills. Our bespoke training can help leaders and managers develop these skills such as, coaching, communication, decision-making, training, time management and team empowerment.
What Our Clients Say About Us
“Danielle is a true professional, dedicated and trustworthy, whose expertise one cannot but trust from the very beginning. She is able to identify the problem and offer a solution in a short period of time.
Radima SmithExecutive Assistant, Corigin Holdings, New York City
We were very impressed with her wordily outlook and knowledge and we highly recommend Danielle to any company that is looking to improve its employees’ performance.'”
“Danielle is a passionate, creative and engaging facilitator. Her warm approachable, demeanour creates an ideal environment in which to learn, allowing anyone who is fortunate enough to participate in one of her training sessions to experience the joy of learning. Thanks to her global experience, she can easily adapt her facilitating style to suit the needs of her audience, ensuring that every participant, from entry level to executive, is engaged.”
Deborah MitchellFormer Director of Human Resources - The Peninsula Hotel, New York City
Contact Details
Filigree Training Solutions LLC, San Jose, California
[email protected]
+1 646 2337769